Global FAQ

Global Frequently Asked Questions

Below are the most common questions raised by our wholesale clients from Europe, the US, the UK, the Middle East, Australia, Africa and Asia. If you have any further enquiries, feel free to contact our multilingual sales team directly.

About Products & Certifications

Q: Are your inflatables compliant for commercial operation in my country?A: Yes. All items come with CE & EN14960 certificates, the universal global safety standard. We can also supply UKCA documentation for the UK market, fully approved for commercial rental and event use in most regions.

Q: What material are your commercial inflatables made of?A: We adopt 0.55mm–0.6mm heavy-duty waterproof, flame-retardant and anti-UV PVC tarpaulin, stable and durable for all outdoor climate conditions.

About Wholesale Terms & MOQ

Q: Do you accept small trial orders for new overseas buyers?A: Yes, we offer flexible MOQ for all clients. Mixed container loading is supported to help you diversify product ranges in one shipment.

Q: Is there a volume discount for large bulk orders?A: Yes. We offer tiered pricing based on order quantity, with exclusive preferential rates for authorized regional distributors.

Customization & OEM Service

Q: Can I print my own brand logo on inflatables for local sales?A: Absolutely. Free logo printing service is included for bulk orders, alongside custom sizes, colours and full themed design solutions.

Q: What is the turnaround time for custom artwork?A: Our design team finishes draft artwork within 1–3 working days; mass production kicks off once you confirm the design draft.

Production Lead Time

Q: How long is the production cycle for bulk orders?A: Standard production lead time: 7–15 working days. Expedited rush production is available for urgent project schedules.

Worldwide Shipping & Logistics

Q: How long is sea freight transit to my destination country?A: Europe & UK: around 20–40 days; USA: 25–40 days; Middle East & Australia: 20–35 days. Exact time depends on your destination port and shipping schedule.

Q: Can you arrange door-to-door delivery to my warehouse?A: Yes, we provide DDP and DDU door-to-door logistics services covering most countries across the globe.

Payment & Formal Order Documents

Q: What international payment terms do you support?A: We accept secure payment methods including T/T and L/C. A formal English sales contract will be issued for every order.

After-Sales Support

Q: Do you provide spare parts for maintenance after delivery?A: Yes. A free repair kit is attached to every shipment. We can supply replacement spare parts long-term at competitive sourcing cost, paired with round-the-clock multilingual online technical support.